Terms of Service

1. Agreement and eligibility

These Terms of Service (“Terms”) are an agreement between you and Midfleet (“Midfleet,” “we,” or “us”). If you use Midfleet for an organization, you represent that you have authority to bind it, and “you” includes that organization.

You must be legally capable of entering a binding contract and at least 18 years old. Additional written order forms or enterprise agreements control if they expressly conflict with these Terms.

2. The service

Midfleet provides software for coordinating and observing work performed by people, agents, models, and connected tools. Features may include workspaces, projects, approvals, handoffs, evidence, audit history, integrations, and billing controls.

We may improve or change the service over time. We will not materially reduce paid functionality during a current subscription term without reasonable notice, except where necessary for security, law, or third-party platform changes.

3. Accounts and authorized users

You are responsible for accurate account information, protecting credentials and API keys, configuring permissions, and activity under your account. Notify us promptly at [email protected] if you believe an account is compromised.

4. Acceptable use

You must not use Midfleet to violate law or third-party rights; introduce malicious code; interfere with the service; attempt unauthorized access; bypass controls; resell the service without permission; build a competing product from non-public elements; or process data you are not authorized to provide.

5. Agent actions and connected services

You decide which agents, models, repositories, providers, and other systems to connect. You remain responsible for their instructions, permissions, actions, output, and review. Midfleet helps expose controls and evidence; it does not replace your obligation to validate work before it affects production, people, money, or legal rights.

Third-party services are governed by their own terms. We are not responsible for their availability, changes, or content.

6. Customer data

As between you and Midfleet, you retain ownership of content and data you submit. You grant us a limited right to host, process, transmit, and display it only as needed to provide, secure, support, and improve the service, comply with law, and follow your instructions. You represent that you have the required rights and notices. See our Privacy Policy.

7. Fees, subscriptions, and Paddle

Paid plans, usage allowances, overage rates, billing periods, taxes, and renewal terms are shown at checkout or in an order form. Subscriptions renew automatically for the selected period until canceled before renewal. Usage charges already incurred remain payable.

Paddle is our authorized reseller and merchant of record for online purchases. Paddle processes payment and applicable taxes and may present separate buyer terms at checkout. Those terms govern the Paddle transaction; these Terms govern use of Midfleet.

You may manage or cancel an online subscription using the link in your Paddle receipt or Midfleet billing controls. See our Refund Policy.

8. Intellectual property

Midfleet and its licensors retain all rights in the service, software, documentation, trademarks, and related technology, excluding Customer Data. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right to use the service during your subscription.

9. Confidentiality

Each party will protect the other party’s non-public information using reasonable care and use it only to perform under the agreement. This does not apply to information independently developed, rightfully received without restriction, or public through no breach.

10. Suspension and termination

We may suspend access where reasonably needed to address a security risk, unlawful use, non-payment, material breach, or harm to the service or others. We will provide notice and an opportunity to cure when practical. On termination, your right to use the service ends; provisions intended to survive will survive.

11. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that agent or model output is accurate, safe, complete, or suitable for production use.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, goodwill, or data. Each party’s aggregate liability arising from the service will not exceed fees paid or payable for the service during the 12 months before the event giving rise to liability. These limits do not apply where liability cannot lawfully be limited.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to venue there. Mandatory consumer protections available in your place of residence are not excluded.

14. Changes and contact

We may update these Terms by posting a revised version and effective date and providing additional notice of material changes where required. Questions may be sent to [email protected].